Stadia Maps, Inc. - Notice history

All systems operational

Marketing Website - Operational

Client Dashboard - Operational

Notice history

Aug 2025

Degraded Performance in North America
  • Resolved
    Resolved

    Performance remains as expected.

    This incident has been resolved. We will continue working with our cloud provider to ensure this does not reoccur.

  • Update
    Update

    Our cloud provider has implemented a fix, and we have moved traffic back to normal regional operations.

    We do not expect further impact of this issue, but we will continue to monitor to ensure no further impact.

  • Monitoring
    Monitoring

    After continue discussion with our cloud provider, we have opted to fail-over most North American traffic to our EU-based datacenters while we continue to wait for an upstream resolution.

    We expect North American performance to return to close to baseline with some additional latency. The worst case performance should be significantly lower.

    We will continue monitoring and discussing with our cloud provider.

  • Update
    Update

    Our infrastructure provider is continuing to work on this issue.

    We have not yet been provided a resolution timeline, but we are actively investigating alternative solutions to prevent future reoccurrence of this issue.

    Thank you for your patience. If you have any questions or concerns, please do not hesitate to reach out to support.

  • Identified
    Identified
    We have investigated and identified an on-going networking and performance issue impacting our services in North America. We are not observing any errors or request failures, but we are seeing degraded performance on approximately 5% of requests across our services. We have reported the issue to the responsible service provider, and we will share further updates as they become available.
Degraded Performance in North America
  • Resolved
    Resolved

    After monitoring, performance remains within expectations.

    This incident has been resolved.

  • Monitoring
    Monitoring

    Our cloud provider has migrated the relevant infrastructure, and we are seeing full recovery of performance.

    We will continue monitoring, but we do not expect any further impacts of this event.

  • Update
    Update

    Our cloud provider has identified the cause of the latency, escalated it to the appropriate engineers, and they are working on a solution.

    We will continue to provide updates as we have them.

  • Identified
    Identified

    We have investigated and identified an on-going networking and performance issue impacting our services in North America. We are not observing errors or request failures, but are seeing degraded performance on approximately 5% of requests across our services.

    We have reported the issue to the responsible service provider, and we will share further updates as they become available.

Jul 2025

Client Dashboard Outage
  • Resolved
    Resolved

    All services remain operational. This incident has been resolved.

  • Monitoring
    Monitoring

    As of 08:30 UTC, all services have been restored. Our vendor is continuing to implement fixes on their side, but we opted for a full recovery procedure to restore operations.

    Due to the complexity of the failure, database recovery procedures were required, and approximately 24 hours of usage data were lost.

    We will continue to monitor the situation, but we do not expect any further impacts for this incident.

    The team is working on a strategy to ensure this level of impact cannot reoccur in the future.

  • Update
    Update
    Our vendor is continuing working on fixes. Tiles, marketing site, and all other systems other than our client dashboard have been restored.
  • Update
    Update
    Our upstream vendor is continuing to implement a fix after identifying the cause as a power outage and subsequent cooling failure. We continue to monitor and mitigate to the extent possible within our systems. Due to unexpected points of failure, some Stamen Map Tiles and other tiles are affected. Our primary systems remain online and unaffected.
  • Update
    Update

    The dashboard remains unavailable due to the upstream issue.

    We continue to monitor with our upstream provider, and we will provide updates as they are available.

  • Identified
    Identified

    Our client dashboard is currently unavailable due to an upstream outage with our cloud provider.

    We will provide updates as we receive them.

Jun 2025

No notices reported this month

Jun 2025 to Aug 2025

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